The things we sell:
The vast majority of items for sale on this site are pre-owned and are mostly either antique or vintage, many of them are very mature in their years. As such they may show some evidence of their previous owners. We promise to make you aware of all of these unique features in the condition section of the description as well as to show them clearly in the photographs. We ask that you study the pictures closely before purchasing. If however you are not entirely happy with your purchase we are happy to offer a full refund upon safe return of the item within the terms of the returns section below. Slight chips and nicks on stone facets, worn edges to facets, slightly unmatched pearls, coral, turquoise and so on are all part and parcel of the nature of the items of jewellery we sell. We have operated a full retail premises in the heart of Suffolk since the 1978 so please do come in and try before you buy.

Returns:
You must make us aware if you are not entirely happy within 24 hours of receiving the item. Please email us immediately and tell us why you wish to return the item. Details will be given as how to go about this with your purchase. We will endeavour to reply within 1 working day. After that you must return the item within 2 working days unless otherwise agreed. After that we cannot offer a full refund. Any item that has been altered or personalised, we will be unable to offer a full refund. Retuned items must be sent in a secure and insured manor of which you will be responsible for, we will not be able to reimburse this cost. Once the item has been received and assessed that it is in the same condition as it went out to you, then we will process the refund as appropriate within 24 hours.

Things to consider:
We do have to make you aware that not all items we sell will be fit for everyday use. When the majority of items we sell were originally made, they would have been cherished and treated with the upmost respect. Therefore we suggest giving a bit of thought to the purpose you wish to buy the jewellery for. Every item gets a thorough assessment before we list them. We will not sell anything that we do not think is fit for sale and condition will be reflected in the price. Some rings may be getting thin at the back of the shank, we do not think this should be a death sentence for the item however and we refuse to scrap items and melt them down just because they are old and a bit worn, they could have may years more wear if looked after.

Come in and say hello:
We are a retail premises first and foremost. Please pop in to see us and say hello, take a look at some of our lovely items. If there is something specific you wish to come and see just send us a quick email of give us a call and we hold on to it for you.
Your details:
We promise to only use your details as intended. We will NOT pass them on to any third parties. We will only contact you upon your request. Payment details will be treated with the upmost caution.

Payment:
Payments are made via PayPal. We accept direct payment via bank transfer for more specialist item - please contact for details. Sorry, we DO NOT accept any type of card payment over the phone.

These terms and conditions apply to the use of this website. By accessing and ordering from this website you agree to be bound by the terms set out below. Any contract formed between ourselves shall be governed by English Law and any disputes that arise will be resolved exclusively in the Courts of England.
The website is owned, operated and managed by Suffolk Jewellery & Antiques (also referred to as us, we, our) with registered details:
Suffolk Jewellery & Antiques
73 St John’s Street
Bury St Edmunds
Suffolk
IP33 1SJ

Telephone: 01284 768190 (Monday to Friday 10am-4pm excluding Bank Holidays) Saturday: 9.30am – 4.00pm
VAT No. 299 9055 88

CONTENT AND AMENDMENTS
We take care and time to try and ensure our website is as accurate as possible, both in terms of prices displayed and description of products and services. All measurements displayed are approximate and any errors will be wholly unintentional. Orders will only be accepted should there be no material errors. We take no responsibility for colours of products not matching the colour displayed on your monitor as this depends entirely on the colour reproduction and capabilities of your screen.
We may make changes to the website at any time without notice or warning, including:
• Changes to these terms and conditions
• Changes to promotions, offers and discounts
• Changes to content and product information
• Temporary or permanent withdrawal of the website

PRICING
Prices displayed are in Pounds Sterling and inclusive of VAT.
Where Sale prices are quoted, the normal price will have applied either online or in-store for a period of time.
Whilst we endeavour to ensure all prices are correct at time of publication, we reserve the right to reject an order should there have been a material error in the price advertised at time of order.

PLACING YOUR ORDER
Once you have completed your online purchase, we will send an email confirmation containing details of your order. This confirmation does not act as acceptance of your order as this is subject to the following:
• The product being in-stock and available for delivery
• The information and pricing being accurate
• Fraud and identity checks being passed (for which we use 3rd party services)
• Payment being authorised
Subject to the above, we will dispatch your order and send an email confirmation to let you know it’s on its way. It is at this point that a contract will exist under these terms and conditions.

IDENTITY CHECKS
We carry out identification checks on all orders to validate the details supplied within your order. This is to prevent against fraudulent card activity and to promote a secure shopping experience. When carrying out checks, we use publicly available records such as the Electoral Roll and may elect third party services such as Experian to perform checks on our behalf. Should we suspect fraudulent activity we may need to contact you to verify your information. If your order fail identification checks we reserve the right to refuse your order and cancel any pending payments.

PAYMENT
At time of ordering, we will contact your card issuer to authorise payment and validate that you have the relevant funds available. Should the card issuer authorise the payment we will place a hold on those funds to ensure they can be debited at time of despatch. This means you will be unable to access those funds within your account.
Should we need to cancel your order, we will release the ‘hold’ that we have over any funds. Please be aware that dependant on your bank it may take up to five working days before those funds become cleared again in your account.

DELIVERY
We deliver to Great Britain and Northern Ireland addresses only.
At the time of ordering you will be advised of an approximate delivery estimate. Every effort is made to meet this delivery time although on rare occasions we may be unable to deliver your order within the advertised timeframe. Should this happen we will notify you of the delay and offer a revised delivery estimate.
Delivery times may also be affected by circumstances beyond our control. Find out more.
Where a delivery time is quoted in days, this refers to ‘working days’ defined as Monday to Friday (excluding bank holidays) when ordering before 1pm.
If you would like to return your order for any reason please note our refund policy in our Terms & Conditions. Please contact us via email to arrange an refund or exchange info@suffolk-jewellery.co.uk

OUR GUARANTEE TO YOU
We believe that all of our products are of the highest quality; if there is an issue with an item we can repair it here at Suffolk Jewellery. These rights are additional to and do not detract from your statutory rights.
Please be advised that if you have your item altered, repaired, or adjusted by another jeweller or company, then this will invalidate our offer to repair the item.

SPECIAL ORDERS
We are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked by V Jewellers but have been ordered specially at your request. This does not affect your statutory rights.